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Frequently Asked Questions (FAQs)
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What industries do you specialize in?We work with accounting and finance firms, private schools, healthcare providers, engineering firms, and other professional services. If your business relies on secure, reliable IT—we’ve got you covered.
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What is Hawki IT and why do companies choose you?Hawki IT (pronounced 'hawk-eye I.T.') is a North American IT services provider offering managed IT support, cybersecurity, and cloud infrastructure solutions for growing businesses. With 70+ years of combined experience, we deliver enterprise-grade IT without the enterprise complexity or cost. Businesses choose us for our responsiveness, strategic insight, and the peace of mind that comes from having a true technology partner.
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Do you support remote or multi-location teams?Yes. We’re built for the modern workplace. Whether your team is fully remote, hybrid, or multi-location, we ensure secure access, consistent support, and optimal uptime.
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What do your managed IT services include?Our all-in-one IT management includes: 24/7 system monitoring & threat detection Unlimited help desk support Staff onboarding/offboarding Hardware lifecycle planning IT asset management Strategic IT consulting This means your team stays productive while we handle the tech behind the scenes.
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How do you protect businesses from cyber threats?We deploy a multi-layered defense strategy that includes: Endpoint Detection & Response (EDR) Advanced firewall & network protection Email filtering & anti-phishing tools 24/7 security monitoring Regular vulnerability assessments Employee cybersecurity training Security Operations Centre (24/7 monitoring) that combines human cybersecurity experts and advanced AI threat detection, monitoring and response technology We don’t just react to threats—we prevent them.
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Can you help with cyber insurance compliance?Yes. We’ve helped dozens of North American companies meet insurance requirements by implementing the right safeguards and providing documentation to streamline the application process.
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Is a hybrid cloud setup possible for my business?Yes, and it’s often the best of both worlds. We design hybrid environments that blend on-premise control with cloud flexibility—optimized for performance, cost, and compliance.
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Do you offer cloud migration and management?Absolutely. We handle everything from initial assessment to full cloud migration—whether you're moving to Microsoft 365, Azure, or a private cloud solution. Our team ensures minimal downtime and zero data loss.
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Do you offer free consultations?Yes! We offer a complimentary 30-minute IT strategy consultation where we evaluate your current setup, flag risks, and provide recommendations—no pressure, no obligation. Book your complimentary IT consultation below: .
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What makes your approach different from other providers?Unlike one-size-fits-all IT Managed Service Providers, we tailor every solution to your business goals, budget, and growth trajectory. We're proactive, business-minded, and laser-focused on ROI. With Hawki IT, you're not just hiring tech support—you’re gaining a long-term partner.
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How do I reach support when I need help?Clients can contact us through our client portal, email, or by phone. We offer fast response times, live technician support, and transparent ticket tracking. Critical issues get priority escalation.
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What does billing look like?We offer flat-rate monthly billing based on users or services, so your costs are predictable. No surprise charges, no nickel-and-diming. We’ll review billing with you quarterly to ensure alignment with your needs. For hardware (like computers, laptops, monitors, and accessories), we work with top global IT distributors—which allows us to access preferred pricing. Any discounts we receive are passed directly to you, helping you reduce costs without compromising on quality. We also review your billing quarterly to ensure everything aligns with your business needs and growth.
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What if my current IT provider isn’t cutting it?Many of our clients came to us after being frustrated with slow responses, security gaps, or limited expertise. We’ll conduct a respectful transition plan to make switching seamless, secure and confidential.
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Do you help with compliance like PIPEDA, HIPAA, or SOC2?Yes. We understand the regulatory landscape and can help align your technology with industry requirements. We also offer documentation and audit support where needed.
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Still have questions?Book a no-obligation IT strategy session at hawkiit.com/get-started or call 1-888-429-5448 ext. 2. Let’s future-proof your business together.
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